Essential business skills: Business Writing, Business Math, Office Protocols, Professional Communication Skills, E-mail and Memo Writing and Customer Service and critical thinking. Technical skills: How to operate up-to-date office equipment ( i.e. fax, copier, telephone, scanner) and the use of Outlook, E-Calendars & Scheduling, Google Docs, introduction to brochure and pamphlet design, Internet, Facebook, Twitter, etc.