Hospitality Law
This course provides a basic understanding of the legal principles and precedents related to hospitality industries with a concentration on hospitality management. Topics include employee relations, compliance with the Americans […]
Planning Meetings & Conventions
This course introduces the various types of events and activities that can be planned for resort management hotels and convention centers. Students will learn how to work with business convention […]
Customer Service
This course examines the principles of customer service and its significance in a service-driven industry. Topics covered include: the service strategy; internal and external customers’ wants & needs, communicating customer […]
Hospitality Marketing and Sales
This course applies basic marketing principles and sales techniques to the unique environment of the hospitality industry. Students will learn how to develop a strategic marketing plan integrating key elements […]
Hotel Operations
This course focuses on the roles and duties of the general manager and front office manager of a full-service hotel. With an emphasis on front office operations, this course will […]
